Two perspectives, one foundation
Aftersales sees recurring repair and support issues. Academy defines capabilities and develops people. A shared skills model lets both teams discuss the same work requirements.
Connect signals to requirements
Link repair themes to relevant tasks and skills. Then use assessment to establish where a capability gap actually exists. Academy can check whether existing activities cover that measured gap.
Make the decision together
Some findings call for training. Others need better information, tools or technical support. A common capability foundation makes these conversations more precise across teams and markets.
